So Williams contacted Amazon's customer support team through its live chat function, to ask Amazon to block an email address that appeared to be associated with his real address. I got mis information in here.let me handle this for you.. Me:can you delete the account "ct.willi [email protected]" or not? farah:one moment please let me check it further for you.. NOT SURE WHAT YOUR DEFINITION OF A MOMENT IS BUT THIS HAS BEEN GOING ON FOR A LONG TIME AND YOU OBVIOUSLY HAVE NO IDEA WHAT YOU ARE DOING.
Unfortunately, the Amazon worker on the other end of the chat appeared to not understand English. In the end, Williams became so angry he posted the entire chat transcript online (see below). farah:okay..please give me another moment again..okay? Me:you understand the problem i am having or is this a lost cause?
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At one point "Farah" began addressing Williams as "maam," even though he is a man. Here was our experience: To Ravinder's credit, he did answer my question, though not without trying to give me a canned answer first. (We contacted Amazon for comment but did not immediately hear back.) But still, dealing with Amazon felt like the opposite of dealing with Zappos (the shoe and apparel company owned by Amazon). How can I help you today Me: Someone created an account using my gmail account but with a "." in it. Chris Williams farah: May I know the account holder please.. Im so sorry for taking a long time to wait on this okay..? Me:noi don't need you to reset my password farah: OH OKAY.. Me:i need you to delete this "ct.willi [email protected]" account because it is not mine.please don't change my password.
Here's a sample: Me: i need you to delete this "ct.willi [email protected]" account because it is not mine.please don't change my password. I asked a customer support chatter for a job at Zappos, too, and "Margret" told us, "We are all about the sunshine here in Vegas! You can go on our site at the bottom of the page and apply for a job through Jobvite." Although "Margret" began her chat with a piece of script, she obviously veered off into unscripted, plain-spoken English, fairly quickly. Here's Williams' Amazon transcript: You are now connected to farah from Me: Hello. This is still associate with my email address and is not my account. Me: Account holder is Chris Williams farah:your first and last name plese Me: First = Chris Last = Williams farah:okay let me check this out for you okay? ctwilli [email protected] is your account am I correct on this?
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